Meet Our Staff
Management
Shane Bode
Used Car Director
Martin Rehfeldt
Body Shop Manager
Hunter Sommers
New Car Sales Manager
Sales
Julian Barnes
Sales Consultant
Kevante Hamilton
Sales Consultant
ANTHONY LITTLE
SALES CONSULTANT
Joe Hall
Sales Consultant
Paul Sorin
Sales and Leasing Consultant
Shalamar Wilson
Sales Consultant
Tiffany Howard
Sales Consultant
Troy Kennedy
Sales Consultant
Service
Jermaine Heard
Service Advisor
Kristian Heinrich
Service Advisor
Michael Reichert
Service Advisor
Dontario Palmer
Service Advisor
Finance
Shannon Pankratz
Finance Manager
Administration
Jessica Zurn
Admin
Brooklyn Nation
Lead Cashier
Aaliyah Ohene
Cashier
Eli Piasecki
Production Manager
Rod Winklepleck
Corporate Director of Sales
Jermaine Heard
Service Advisor
Aug 06, 2026
Great customer service!
Great customer service! Appreciate the thoroughness and video sent after the service. My only feedback is the timeliness. Both of my last oil changes have averaged a 2 hour wait
Jul 06, 2026
Everything was done in orfer great customer sevice every
Everything was done in orfer great customer sevice every time i come tgey always do good job
Jun 23, 2026
They wanted me to leave my car with no rental.
They wanted me to leave my car with no rental. Came there 3 times with appt. For 3 weeks. Have extended warranty. The service guy giving all these prices not considering my warranty. I'm upset no service xxxxxx off. Didn't get car fixed left.
Jun 19, 2026
As always this dealership maintains a superior customer
As always this dealership maintains a superior customer focus. From start to finish everyone I encountered was friendly and asked if I needed anything else. I only allow them to do maintenance on my Jeep. Jermaine always ask about future needs. Russ Darrow CJDR is the best.
Jun 18, 2026
I was able to call the day before to schedule my oil
I was able to call the day before to schedule my oil change for the next day. Got in and out. Jermaine did an awesome job. Thank you
Kristian Heinrich
Service Advisor
Jul 18, 2026
Paul was amazing to work with!
Paul was amazing to work with! He was able to get me out of my older vehicle lease into a new one same day and helped me find the truck with all of my “wish list”.
May 06, 2026
I I Joined Russ Darrow Several Years ago.
I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated
May 01, 2026
Good location.
Good location. Good service people. Customer waiting area is noisy. Customer shuttle is convenient for customers.
Apr 26, 2026
Great work and attention to detail.
Great work and attention to detail. Very nice staff keeping you informed throughout the service process.
Mar 15, 2026
Great service well recommended, always willing to listen
Great service well recommended, always willing to listen and help in every aspect, will not hesitate to keep going
Michael Reichert
Service Advisor
Jul 17, 2026
Excellent Service & Excellent Communication.
Excellent Service & Excellent Communication. They got my vehicle in and serviced same day - even though they already had a full schedule.
May 06, 2026
I I Joined Russ Darrow Several Years ago.
I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated
Apr 09, 2026
Mike kept me up to date with my truck.
Mike kept me up to date with my truck. My valve stem cab was missing. Mike found it and delivered it to me. My rim was scratched and Mike made arrangements to get it fixed. I highly recommend Mike Reichert. He took great care of me.
Mar 15, 2026
Great service well recommended, always willing to listen
Great service well recommended, always willing to listen and help in every aspect, will not hesitate to keep going
Feb 27, 2026
He did an excellent job doing my oil change and letting
He did an excellent job doing my oil change and letting me know that I need some windshield wipers. Thank you!
Julian Barnes
Sales Consultant
May 01, 2026
Can't say much.
Can't say much. I knew the car. You guys had it & it was a great price.
Apr 15, 2026
Julian was polite and very respectful.
Julian was polite and very respectful. He was also knowledgeable about the vehicles in stock in comparison to what I wanted. Lastly, he suggested a vehicle that had half the miles, more features, and priced reasonably well. I had an excellent experience!
Apr 06, 2026
Very friendly, very attentive and super smooth
Very friendly, very attentive and super smooth transaction! Everything went very well and I'm loving my new ride
Feb 19, 2026
My whole process went well at first I was unsure but
My whole process went well at first I was unsure but Julian was able to help ease my decision by helping me get everything into one and being able to walk away with a brand new vehicle.
Feb 14, 2026
I had a great experience with the service department.
I had a great experience with the service department. Kris didn't great job. I have had poor experiences recently with other service departments, Kris was able to put me at ease and get the job fixed right the first time. Thank you
Jessica Zurn
Admin
Apr 05, 2024
Nice staff.
Nice staff. Very helpful and knowledgeable. Great experience. I would recommend this dealership to a friend.
Nov 19, 2022
Omg the best truck buying experience I've ever had.
Omg the best truck buying experience I've ever had. The team at Russ Darrow went above and beyond .
Apr 16, 2022
Julian and Chris were very helpful, knowledgeable and
Julian and Chris were very helpful, knowledgeable and polite in the buying process of my vehicle
Jan 28, 2022
I came in for an oil change appointment and they got to...
I came in for an oil change appointment and they got to work right away. The staff was very friendly and I barely had time to finish my complementary snacks before my vehicle was ready to go.
Jan 10, 2022
Excellence every time I visit! Associates were very...
Excellence every time I visit! Associates were very professional and kind. Always make me and my pet feel comfortable. Everyone smiles!
Shannon Pankratz
Finance Manager
Jul 18, 2026
Paul was amazing to work with!
Paul was amazing to work with! He was able to get me out of my older vehicle lease into a new one same day and helped me find the truck with all of my “wish list”.
Jul 03, 2026
We were greeted right away by the front desk attendant
We were greeted right away by the front desk attendant and Tiffany was available to sit down with us. She was able to get a vehicle for us to test drive quickly and stayed with us and kept us informed every step of the way. She was helpful and kind.
May 30, 2026
Great dealership for sales, service, and excellent
Great dealership for sales, service, and excellent customer service and pricing from my salesperson Joe. So good we purchased 2 vehicles in the last 45 days.
May 01, 2026
Can't say much.
Can't say much. I knew the car. You guys had it & it was a great price.
Apr 09, 2026
Great customer service.
Great customer service. Kevante was very professional and worked very hard to meet my needs.
Kevante Hamilton
Sales Consultant
Apr 26, 2026
Great work and attention to detail.
Great work and attention to detail. Very nice staff keeping you informed throughout the service process.
Apr 09, 2026
Great customer service.
Great customer service. Kevante was very professional and worked very hard to meet my needs.
Aug 20, 2025
Megan and Christian were very helpful in getting my
Megan and Christian were very helpful in getting my repairs done. I was in and out within an hour for my sound system repair. Great job!
Jun 11, 2025
Most of my experience has been with the service
Most of my experience has been with the service department, which I found to be excellent. Purchasing a new Jeep was relatively painless, however, it could’ve been far more efficient if I dealt with Clayton Duckworth directly.
May 03, 2025
My salesman was Kavante and the service he provided was
My salesman was Kavante and the service he provided was phenomenal. I will definitely be doing business again with Russ Darrow.
Dontario Palmer
Service Advisor
Jun 25, 2026
Its always good The customer service is always good, and
Its always good The customer service is always good, and informative and helpful. Satisfied customer
May 17, 2026
Service was done in appropriate manner and time.
Service was done in appropriate manner and time. Clean restroom. Will come again and tell other people’s.
May 06, 2026
I I Joined Russ Darrow Several Years ago.
I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated
Mar 20, 2026
It took more time to get in for an appointment than I
It took more time to get in for an appointment than I would prefer. Oil change went fine. Still waiting for resolution of potential high voltage battery issue.
Mar 15, 2026
Great service well recommended, always willing to listen
Great service well recommended, always willing to listen and help in every aspect, will not hesitate to keep going
Shane Bode
Used Car Director
Feb 14, 2026
I had a great experience with the service department.
I had a great experience with the service department. Kris didn't great job. I have had poor experiences recently with other service departments, Kris was able to put me at ease and get the job fixed right the first time. Thank you
Dec 08, 2025
Very disrespectful un professional scamming I have
Very disrespectful un professional scamming I have everyone recorded gonna get fox 6 there I’ll be having a car for free all the stuff I have
Jun 11, 2025
Excellent service and the customers are treated with
Excellent service and the customers are treated with respect! Also, reasonable prices for services & work with customers to insure that they are satisfied!
Apr 12, 2025
Please add tea options and snack options back to the
Please add tea options and snack options back to the waiting area. There is a 15 word minimum for some reason for this.
ANTHONY LITTLE
SALES CONSULTANT
Aug 15, 2026
The staff at Russ Darrow Metro Chrysler Dodge Jeep Ram
The staff at Russ Darrow Metro Chrysler Dodge Jeep Ram was amazing! Everyone was attentive and courteous. A very welcoming place, I did not feel out of place like other dealerships have made me feel in the past. 10/10 recommend!!!
Aug 14, 2026
10 he is a great salesman, very reliable and funny, he
10 he is a great salesman, very reliable and funny, he knows what he is doing
Jun 18, 2026
Was the most helpful and attentive transaction I've
Was the most helpful and attentive transaction I've experienced in a long time Super kool
Martin Rehfeldt
Body Shop Manager
Jan 30, 2026
I spend 5700$ on my vehicle and I had issues not less
I spend 5700$ on my vehicle and I had issues not less than two miles after I pulled off the lot. I was told everything was fine and fixed and the issue I had I paid an extras 700$ for it to stay another day to get fixed. I had to extend my personal rental and extend my become back to the dealership for them to tell me what is wrong not satisfied at all
May 20, 2025
Kenney was great!
Kenney was great! Helped us with all our needs and questions. He was VERY patience with us as well. The best car buying experience we've ever had!!
Apr 12, 2025
Please add tea options and snack options back to the
Please add tea options and snack options back to the waiting area. There is a 15 word minimum for some reason for this.
Joe Hall
Sales Consultant
Jun 09, 2026
Joseph made it easy.
Joseph made it easy. I knew what I wanted and he made it happen quickly.
May 30, 2026
Great dealership for sales, service, and excellent
Great dealership for sales, service, and excellent customer service and pricing from my salesperson Joe. So good we purchased 2 vehicles in the last 45 days.
Paul Sorin
Sales and Leasing Consultant
Jul 18, 2026
Paul was amazing to work with!
Paul was amazing to work with! He was able to get me out of my older vehicle lease into a new one same day and helped me find the truck with all of my “wish list”.
Feb 21, 2026
Quick and easy.
Quick and easy. Answered all my questions. Made the process quick. Great overall purchasing experience
Shalamar Wilson
Sales Consultant
Aug 04, 2026
communication on update needs to improve I have been
communication on update needs to improve I have been waiting for over a month now to get my new car fixed that I purchased from y’all I got it on a sat and was right back that Monday with a complaint and I’m still waiting for my truck to be fixed
Apr 28, 2026
My salesman Shalamar was great as soon as I stepped into
My salesman Shalamar was great as soon as I stepped into the showroom I was greeted by Shalamar who was not pushy and allowed me to explain to him exactly what I was interested in. Shalamar placed all of his efforts into make sure my questions were answered after verifying that his answers to me were indeed correct. The sales Manager Song was also great he was very helpful and understanding and made the process easy. Thanks to you Shalamar and Song for all of your assistance of my purchase.
Tiffany Howard
Sales Consultant
Jul 03, 2026
We were greeted right away by the front desk attendant
We were greeted right away by the front desk attendant and Tiffany was available to sit down with us. She was able to get a vehicle for us to test drive quickly and stayed with us and kept us informed every step of the way. She was helpful and kind.
Troy Kennedy
Sales Consultant
Oct 09, 2025
Troy Kennedy was great to work with.
Troy Kennedy was great to work with. Very respectful and helpful. We appreciate your kindness and patience with us. You are very much appreciated. We wish all sales people could be like you! Thank you so much Troy!!
Hunter Sommers
New Car Sales Manager
Aug 15, 2026
The staff at Russ Darrow Metro Chrysler Dodge Jeep Ram
The staff at Russ Darrow Metro Chrysler Dodge Jeep Ram was amazing! Everyone was attentive and courteous. A very welcoming place, I did not feel out of place like other dealerships have made me feel in the past. 10/10 recommend!!!