Customer Testimonials
My experience was smooth
Great service.
I had an excellent experience at Russ Darrow! I requested an appointment to test drive a car on their lot and when I arrived the appointment, everyone made the experience so wonderful. I found the car I had wanted to test drive was not a good fit for me. The team member I worked with, Paul, helped me find what I needed. The Manager got a team together, drove to a different dealership to pick up a car I was interested in. Then they broke the news that the car had already sold! They called me, told me it was ... Read More Google - Sep 29, 2026
Chris or Christen helped me out with 2000 Wrangler. I felt both my Service Advisor and Tech were Knowledgeable. I don’t care about fast service, just good and fair
had all tires checked for low pressure
Kalan was very knowledgeable and kind the whole time! He was extremely patient also, I would recommend asking for him.
Kj’s a great salesman, and would recommend everyone to go through him
Greeted me right away and kept me up to date Heather was great to work with
Julio was an outstanding agent he helped me and my fiance get a Jeep Gladiator. He was really through with showing us cars and also providing us help in finding the right car since we came with the idea of a Nissan Sentra and left with a Jeep Gladiator and it was an amazing pick. He also helped with getting the car washed and the tank full with fuel.
Great service, excellent customer service care. I was in and out happy ?? Gave me reassurance that the job will be completed to my expectations
Great communication. Repair was actually less than quoted. Overall great service on my jeep. Thanks
Went to the dealership 3 separate times for the same tire and it wasn’t easy to figure out. Team was patient and the advisors were very accommodating, the senior technician was extremely thorough and very good at taking his time diagnosing my issue AND fixing it as I have had no problems since my last visit. I would recommend to anyone needing service.
I'VE NEVER BEEN TO A PLACE MORE WELCOMING THAT THIS! GREAT DEALS. HONEST EMPLOYEES TREATED ME WITH RESPECT. HIGHLY RECOMMEND YOU BUY A CAR HERE. IT'S A SAFE BET!
Prompt service, affordable price Great customer service Provided information regarding recalls on my vehicle that can be completed on my next visit.
Tiffany was very pleasant, professional, humorous, and was able to answer all of my questions😊👍!
Kevonte Hamilton Christon was very knowledgeable, patient and helpful. Kevonte provide me with several vechile options in my price range and ensured I was informed. I like that Kevonte did not try to pressure me during our sales conversation and he even provided me with the time needed to think about my vechile decision. I'm glad I stopped in and was assisted by Kevonte. I am now referring everyone I know who is looking for a vechile to stop in and see him.
It was pleasant. It was fast, efficient for the nature of the appt. No fuss
Emmanuel was great to work with! He was professional, friendly, and made the whole car-buying process feel easy and stress-free. He answered my questions, explained everything clearly, and made sure I understood my options. Overall, Emmanuel gave me a great impression and provided excellent customer service. I would definitely recommend him to anyone looking for help with a vehicle.
It started with Paul returning my inquiry and in a quick couple days while working with him and Hunter on Saturday via the phone and with Sone, the finance manager and Paul, face to face on Monday, we were able to get our new vehicle and they were all very professional and made us feel appreciated
Sune and Julian have been super amazing to work with. I’ve previously had a car from this dealership and it was a fantastic car. I just purchased my second car in full and it was a really smooth and fast process. I would recommend this dealership to anyone looking for a car
Trust is very important to me and I trust this dealership and Jermaine has always been helpful
My experience began very bumpy. There was four employees at the service desk, and neither one of them looked up or came out to greet me. There was another two employees inside of the garage at the far end where the cars exit on their cell phones neither one of them looked up or came to greet me
There was one employee on the phone named Heather. She’s amazing and I appreciate her very much as soon as Heather hung up the phone. She came out immediately to greet me and to see what service I was there for.. ... Read More Google - Aug 16, 2026
Great experience with Julio! He was professional, friendly, knowledgeable and very helpful. I appreciate the time he took to answer my questions. I would definitely recommend him!
Kevante did a great job at find the perfect Jeep for me! Made the process easy to understand. He always checks on me when i come in for an oil change.
The staff at Russ Darrow Metro Chrysler Dodge Jeep Ram was amazing! Everyone was attentive and courteous. A very welcoming place, I did not feel out of place like other dealerships have made me feel in the past. 10/10 recommend!!!
Kevante did an amazing job. Go with him!
10 he is a great salesman, very reliable and funny, he knows what he is doing
Kevante Hamilton was amazing! Very knowledgeable and easy to work with. I will definitely come back to this dealership to buy my next car.
Vante sold me a ram was a amazing deal must see him
Kevante Hamilton was a great help with guiding me in the right direction for a family car. I wanted something bigger than my previous car, which was a breeze to trade in, but not huge like a Suburban. He guided me to a Jeep Grand Cherokee L Limited, all the features I wanted, Great monthly payment and was in and out. Best experience by far. 10/10!
As a first time buyer, I was really scared to buy a vehicle, but Vante really helped me out. Most definitely will recommend him
Vante was very detail oriented when appraising my vehicle. He connected me to the right person who I needed to complete my inspection. He was awsome and very attentive to my needs
Vante was the best
I had a great experience working with Kevante Hamilton. He was professional, knowledgeable, patient, and made the entire car-buying process feel easy and stress-free. He took the time to listen to what I was looking for and made sure I understood everything without making me feel pressured. Kevante genuinely cares about his customers and goes above and beyond to make sure you leave satisfied. If you’re looking for a trustworthy and professional car salesman, I definitely recommend asking for Kevante Hamilton!
Vonte was an amazing sales representative and was very helpful and patient with helping me decide on a car. I highly recommend him
I had an excellent experience working with Kevante Hamilton at Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee. Kevante was professional, knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer all my questions, made sure I understood my options, and made the experience feel easy and stress-free. I really appreciate the great customer service and personal attention Kevante provided. If you’re looking for someone who truly cares about helping you find the right vehicle, I highly recommend asking for Kevante Hamilton. Five stars all around!
Go to Russ Darrow dodge jeep and ram !!! Ask for j bird if you want a smoove process and the best deal
Everyone is so nice and helped everyone. Highly recommended
Come get you and your family a good deal……because I got mine!!!!
Mr. Hamilton was a great help when I was at this location funny guy and great communication skills he helped me with planing and finding something great for me ask for him if you go here for your next family dream car or just a personal he’ll get you right
Honestly great first time buying, My salesman Kevante was honest and had total transparency the full way. I would definitely recommend him to anyone looking for an easy process first time going in. Thank you for my new wrangler !!!
Awesome Awesome, Chris was very responsive and kept in contact as progress was made. Very timely for the amount of service needed.
I had a great experience getting a vehicle from this dealership. The service was warming and very helpful, they made it a great experience. 10/10 Keep up the great work. I will definitely be giving them my business!
I had such a great time at the Sales event today! Everyone in the dealership was fun and easy to deal with! Love this place!
Justin and his team were awesome from the time I walked in the door I was treated with the utmost respect as I came in with my Wheel Of Fortune Prize mailer and left in a brand new truck with a great deal!!! Awesome experience thank you guys!!!
Worked with Shalamar and he was great!
I’ve taken my jeeps for service here for several years, Kristian is normally the person I work with, he does an incredible job of taking care of the vehicle, I am not mechanically inclined so I know I ask some questions that most likely makes him shake his head :), he always takes the time to answer. He is honest and direct, which I appreciate and trust him because of this.
Great customer service! Appreciate the thoroughness and video sent after the service. My only feedback is the timeliness. Both of my last oil changes have averaged a 2 hour wait
Friendly and professional
Great Service, Amazing Team - I will never go back to my old Jeep Dealership for service - they just cannot compare to the service I get at Russ Darrow Jeep!
communication on update needs to improve I have been waiting for over a month now to get my new car fixed that I purchased from y’all I got it on a sat and was right back that Monday with a complaint and I’m still waiting for my truck to be fixed
Just great customer service 👌
Paul Sorin was the best sales person I’ve ever had. Drove up from Chicago, he picked me up himself from the train station and was along the way for the full cycle of the sales process. Would highly recommend!
Joseph was absolutely amazing, the jeep is everything that he promised that it would be and I am very happy. Everyone was friendly, knowledgeable and helpful.
Great services, excellent team members, clean and organized environment, close communication with customers, Treat customers with respect and understanding
It was quick, Heather was knowledgeable, and dealership was clean and comfortable while I waited.
Paul was amazing to work with! He was able to get me out of my older vehicle lease into a new one same day and helped me find the truck with all of my “wish list”.
Excellent Service & Excellent Communication. They got my vehicle in and serviced same day - even though they already had a full schedule.
Chris was very helpful
My visit was efficient, a video of my vehicle being serviced was available to watch. My service tech was friendly and forth coming with any additional repairs. I like Russ Darrow's service because I know them to be honest with all repairs.
It seems once my recall service was done my air conditioning seems to be lees frigid . I had inquired about body work concern, once at the body shop the young lady all but blew me off. My concern seemed to be not a priority
Everything was done in orfer great customer sevice every time i come tgey always do good job
They helped resolve prior issues to my satisfaction. I had an oil leak and squeaking brakes from a prior service that they helped me resolve, whereas a previous service personnel who is no longer at the dealership was trying to tell me that the issue with the brakes squeaking is normal.
Worked with "Bobby" Roberto he was phenomenal him and the managers I worked with made my experience flawless. Highly recommend going there for a vehicle.
We were greeted right away by the front desk attendant and Tiffany was available to sit down with us. She was able to get a vehicle for us to test drive quickly and stayed with us and kept us informed every step of the way. She was helpful and kind.
Georgio was a great help I had planned on walking out with fixer up car but while speaking him he made a lot of sense on how I'd wasting more money on one and the price that I'd paying wouldn't be to much of a difference on a newer car I walked out much much happier Thank you Georgio!
The young man that took care of me was above excellent! He was perfect. Outstanding and funny
Most things were fixed. One stain that was needed to be cleaned did not come out and needs replacment.
Great Everyone was professional and the service was great Everyone was professional and the service was great also the wait wasn't as long as I thought it will be
Great Everyone was professional and the service was great Everyone was professional and the service was great also the wait wasn't as long as I thought it will be
Georgio is a great salesman he helped my daughter get a great car!
We had a very good experience with Russ Darrow. Julian Barnes was the most polished and respectful sales person I have dealt with. Very pleasant to work with. Shannon in finance was extremely effective and made what I have found to usually be a long, painful process very efficient.
Georgia was a Great salesman, he help me and my boy get v8”s. Great experience for the both of us
Its always good The customer service is always good, and informative and helpful. Satisfied customer
Chris (service center/ desk) and Joe (service center/mechanic) consistently provide excellent service and clear communication. This builds trust and empowers me as a vehicle owner to make safe and informed decisions. It also keeps me returning to this dealership as a loyal customer.
I was there to get additional repair work after a vacation issue that left me stranded out of state for 17 days. Heather worked with Zurich to get it approved and customer care to help secure back ordered part. Done quickly when all parts were received
They wanted me to leave my car with no rental. Came there 3 times with appt. For 3 weeks. Have extended warranty. The service guy giving all these prices not considering my warranty. I'm upset no service xxxxxx off. Didn't get car fixed left.
I recently purchased a vehicle from Emmanuel, and the experience was excellent from start to finish. Emmanuel was professional, knowledgeable, and attentive throughout the entire process. He took the time to answer all of my questions, explain the vehicle’s features in detail, and ensure I felt comfortable with my purchase decision.
What stood out most was his honesty and commitment to customer satisfaction. There was never any pressure, and he worked diligently to make the buying process smooth, transparent, and efficient. His communication was outstanding, and he kept me informed every step of the way.
I am very happy ... Read More Google - Jun 20, 2026
As always this dealership maintains a superior customer focus. From start to finish everyone I encountered was friendly and asked if I needed anything else. I only allow them to do maintenance on my Jeep. Jermaine always ask about future needs. Russ Darrow CJDR is the best.
I was able to call the day before to schedule my oil change for the next day. Got in and out. Jermaine did an awesome job. Thank you
Was the most helpful and attentive transaction I've experienced in a long time Super kool
Amazing from the time I walked in, the appraisal, the finance were so fast and precise, took only an hour and a half to finalize my purchase. I can't say enough about the salesmanship also, very friendly knowledgeable, and I definitely would come back.
Easy to navigate. Associates are friendly I will be back! Thank you for the car wash too!
Very friendly and knowledgeable about the vehicles. Was a very big help and got everything handled rather quickly.